El DCS tiene el agrado de invitarlo al cuadragésimo sexto coloquio, que tendrá lugar este  miercoles 5 de diciembre, entre las 13:00 y 14:30 horas, en la sala 501 (Torre 26. Diagonal Paraguay 257, Facultad de Economía y Negocios). 

Esta actividad es apoyada por el CGIN (Centro de Gestión de Información para los Negocios).

Se ofrecerá un almuerzo a los asistentes durante la presentación, por lo que se pide  confirmar su asistencia a Pamela Fuentes (pamfuent@fen.uchile.cl).

En esta ocasión, contaremos con la presencia del Pedro Antunes, Associate Professor, Victoria University of Wellington, School of Information Management, New Zealand.

El título de su exposición es: "Analysing Process Knowledge Through Process Stories".

Cuyo resumen es el siguiente: 

There are often gaps between the lived experiences of end users and the official versions of processes as espoused by organisations. To understand and address these gaps, we propose and evaluate process.  stories, a method to capture knowledge from end users based on storytelling theory. The method addresses    two  fundamental dimensions related to process knowledge: model-based behaviour, which encompasses formalis,  controlled and often automated procedures and rules, and context-based behaviour, which embraces contingeny, improvisation and emergence. The method is evaluated by comparing process stories against process models officially supported by the participating organisations. Based on the research results, we draw several implications for theory development, process design and management, and also enterprise systems development.

Saludos cordiales,
Dirección de Investigación FEN.